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When the weather turns, you need more than just a gritting company – you need real-time visibility, control, and support you can rely on.
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Get in touch with our Winter Gritting team
Don’t leave safety to chance. Share your details below and we’ll prepare a winter maintenance plan that protects your people, property, and reputation.
90
depots nationwide
750
vehicles
9,000+
client sites annually
Our clients trust us to keep them informed before, during, and after every service visit. From activation notifications to completion confirmations, Ice Master gives you the confidence that your sites are safe and compliant – without the need to be there in person. And with expert support just a phone call away, you’re never left wondering what’s happening or when.
Whether you manage one site or hundreds, Ice Master delivers peace of mind, efficiency, and control.
Live service updates
See the status of every gritting or snow clearance visit in real time – including planned, in-progress, and completed work – accessible 24/7 from desktop or mobile.
Full audit trail
Every action is logged, timestamped, and GPS-verified, creating a clear audit trail that supports compliance and risk management.
Client-controlled scheduling
Activate or cancel visits, apply holiday shutdowns, and request additional services directly through the portal – all by 2.00pm for same-day changes.
Dedicated account management support
A named account manager and our round-the-clock helpdesk ensure you always have direct access to someone who understands your sites and priorities.
“What sets Nurture apart from others is not just their technical knowledge, but their operational approach and commitment to support our sites even on the coldest of nights. We have a dedicated point of contact who works across our network and provides us with the assurances we need, regularly meeting all year round, clear focus on our site needs, gritting maps, site routes, safe working practices and providing weather updates & forecasted reports where needed.”
National Servicing Manager, Road Chef
Our clients trust us to keep them informed before, during, and after every service visit.
From activation notifications to completion confirmations, Ice Master gives you the confidence that your sites are safe and compliant – without the need to be there in person. And with expert support just a phone call away, you’re never left wondering what’s happening or when.
Effortless
Tell us about your site
Tell us about your sites, needs, and requirements. Our experienced team will quickly understand your needs and help you build a tailored winter maintenance plan and configure your account to match your site portfolio and service plan.
Get trained in minutes
Once your account is set up we will provide you with access to the Ice Master portal. Ice Master is simple to use; however, our team will walk you through its key features so you can start using it right away.
Stay in control all winter
Track, manage, and adapt your winter maintenance using Ice Master, whilst being confidence that you have the full support of a dedicated account manager and access to our 24/7 UK-based helpdesk.
Get in touch
See how we’ve safeguarded clients like you
With nationwide coverage, Nurture Winter Gritting delivers expert winter maintenance services for a wide range of clients – from facilities managers and estate owners to universities, local authorities, retail, healthcare, and heritage sites.
Explore our case studies to see how we’ve kept sites safe, accessible, and compliant across public, private, and complex multi-site environments.
See how we’ve helped clients like you manage winter risks with confidence, reliability, and long-term peace of mind.
Roadchef
With their operations classed as essential services, Roadchef faced the critical challenge of maintaining safe access to their sites in the harshest winter conditions. The expectations were high, and Nurture Winter Gritting exceeded them.
Chiltern Railways
Faced with rising costs, operational disruption and reactive winter maintenance, Chiltern Railways needed a smarter approach to keep their 32 stations, platforms and car parks safe during cold weather.
Compliant
With Ice Master, you’re not just getting a tracking tool – you’re getting a complete winter service command centre. From live updates and full-service history to hands-on or hands-off management, the choice is yours.
And with our dedicated support team on standby 24/7, you’ll always know exactly what’s happening – and why.
What is the Ice Master portal?
The Ice Master portal is our secure, easy-to-use online system that gives you 24/7 visibility and control over your winter maintenance services. You can track gritting and snow clearance in real time, view planned and completed visits, and access detailed service records from any device.
How does the portal help me manage my winter services?
You can request additional services, cancel scheduled visits (by 2.00pm), apply holiday shutdowns, and review seasonal coverage – all in one place. This makes managing multi-site winter maintenance straightforward and efficient.
Can I see live updates of work in progress?
Yes. The portal provides live status updates for each site, showing when gritting or snow clearance is triggered, completed, and documented. This gives you peace of mind without needing to be on site.
What if I need help outside normal business hours?
Our UK-based Job Control Helpdesk operates 24/7 throughout the winter season. Whether you have an urgent request, a last-minute change, or an emergency, you can speak directly to our support team at any time.
Will I have a dedicated account manager?
Yes. Every client is assigned an account manager who knows your sites, understands your priorities, and provides ongoing service reviews and recommendations.
Is the Ice Master portal secure?
Yes. The Ice Master portal uses secure login credentials and role-based access, ensuring sensitive site and service data is protected at all times.
How will you communicate with me and keep me informed?
Whenever a site is activated for service from the weather forecast, an activation email will be sent to all pre-defined persons. Once the site is serviced, a secondary completion email is sent. At the end of each month a complete service visit report will be sent. All servicing data can also be accessed through the Ice Master portal.
Do I still get direct communication from Nurture Winter Gritting?
Absolutely. Alongside the portal, we provide proactive email notifications for service activations and completions, plus clear updates during severe weather events.
How do I access service reports?
Via our Ice Master portal, which gives you 24/7 access to:
Can I control service for individual sites?
Yes. Through the portal or mobile app, you can:
What if I need urgent support?
You’ll have access to a dedicated account manager and our 24/7 Job Control Helpdesk, ensuring immediate support throughout the season.
