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This Privacy Notice (“Notice”) – together with any other privacy information we may provide on specific occasions – applies to the processing of personal data by us in the course of providing our services and carrying out our business operations. The Notice sets out the types of personal data we collect, explains how we collect and process that data, who we share it with and certain rights and options that you have in this respect.We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.Any questions regarding this Notice should be directed to [email protected] or Nurture Landscapes Limited, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ.
When we refer to “The Nurture Group” or “we” in this Notice we mean Nurture Landscapes Limited and all its subsidiaries and affiliated companies. Nurture Landscapes Limited is a company incorporated in England & Wales with registered number 03523868 and registered address at Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ. We are registered with the Information Commissioner’s Office under registration number Z1662106.
The data we collect and process:
All information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
At the application stage, we ask you for:
How long is the information retained?If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign unless you request or consent to us retaining it for longer. Information generated throughout the assessment process, for example interview notes, is retained by us for 6 months following the closure of the campaign. If you provide us with your CV for example by uploading it to our website, we will only retain it beyond 6 months from the end of the campaign if we have your written consent to do so.If you are successful in your application, we will retain your information in accordance with our Privacy Notice for Employees, Workers and Contractors. A copy of this Notice will be provided to you with your offer letter.
We collect personal information about our clients and other business contacts to provide them or their clients with our services. We hold the following information about clients:
We may receive personal information from our clients about other individuals, e.g., their employees, or employees of their end clients, while providing our services. Any such information provided to us is used solely for providing our services and is handled strictly as per client instructions.
WebsiteLike many other websites, our website https://www.nurture-group.co.uk/ use cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). ‘Cookies’ are small pieces of information sent to your computer or device and stored on its hard drive to allow our websites to recognise you when you visit. The information is only processed in a way which does not identify any individual.
Details about the cookies used by us is displayed when you visit our website for the first time at a banner display at the bottom of your browser. From here you can either accept all cookies, reject or view more details by clicking on settings. It is possible to switch off cookies using our cookies banner or by setting your browser preferences, if you have accepted once.
When you email us using the links on our website, we will use the information provided by you only for the purpose of providing you with an appropriate response.
To help us improve our service, we collect data to understand how people use our site. We use cookies on this website to:
The cookies used on this website have been categorised based on the categories found in the International Chamber of Commerce UK Cookie Guide. This defines four categories of cookies based on what they are used for and the sort of information they store:
Essential Cookies are also sometimes called “strictly necessary” they are automatically dropped onto your computer, tablet or mobile when you access our websites as they are essential for our website to function correctly.
Functional cookies allow us to remember any preferences you`ve made and we use them to improve your online experience. These cookies are anonymous and don’t track browsing activity across other websites.
Personalisation cookies help us to tailor our website based on your interests. They tell us how you`re using the site, so we can show you products and offers that might be of interest to you.
Targeted cookies are used by advertisers on our website. They track your browser when you visit different websites to understand what you`re interested in and use this information to display more relevant adverts to you on other websites.
Analytical & Tracking Cookies
Analytical & Tracking cookies are used to track visitors on the website. How you browse, how long are you staying on the site, what you are looking at and when you have made a purchase. They are essential in measuring customer experience, the performance of a website, and to optimise it.
Third Party Infrastructure
We rely on the following third party service providers:
PROVIDER NAME / DESCRIPTIONGoogle Analytics Used for anonymous usage tracking.Microsoft Clarity We partner with Microsoft Clarity and Microsoft Advertising to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our services. Website usage data is captured using first and third-party cookies. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising.
Social Media PlatformsWe may also collect any personal information which you allow to be shared that is part of your public profile or third-party social network, including type and version, time zone setting, browser plug-in types and versions, operating system and platform.
We will retain information about your visit, for example, time of visit and exit, purpose of visit, your employer. Where the office is under CCTV surveillance, we may record CCTV images for internal security purposes.
We hold name and contact details of individuals who have expressed interest in hearing from us about our services or have engaged with us for supply of our services in the past. All direct marketing activities to such individuals shall comply with relevant privacy and regulatory requirements.
You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Apart from receiving personal data directly from you when you engage us to provide services, we may receive personal data from our partners or from the acquired companies and other third-parties, for example the main contractor dealing with you. The personal information we receive from third party sources is limited to your contact information.
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.
Your data will only be used for the purposes you have provided consent. We will always request your explicit consent before using any sensitive information about you such as your health data.You may withdraw your consent for us to use your information in any of these ways at any time. Please see Section 11: Data Subject Rights for further details.
We may use your personal information to contact you if there are any urgent safety notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way.
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:
We will use your personal information to comply with our legal obligations:
We may use and process your personal information where we have supplied you (or continue to supply you) with any services, where we have arranged for the supply of another company’s services to you, or where you are in discussions with us about any new service. We will use this information in connection with the contract for the supply of services when it is needed to carry out that contract with you or for you to enter into it.
We may share your personal data with:
There may be occasions where we will need to share your data with entities in third countries, such as when we are using cloud software providers or outsourced contractors which enable us to provide you with the services. We verify that any data transfer outside of the UK or EEA is subject to UK or EU adequacy requirements, Standard Contractual Clauses or other transfer tools which comply with data protection legislation.
We do not use automated decision-making in relation to your personal data.
To help protect the privacy of data and personally identifiable information you provide to us, we maintain physical, technical and administrative safeguards. We update and test our security technology and controls on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.We are certified to Cyber Essentials and are currently working towards our Cyber Essentials Plus and IASME Cyber Assurance standards which demonstrates our commitment to security and privacy of your personal information.
Your personal data is stored by the Nurture Group on its servers, and on the servers of the cloud-based services and IT service providers we engage, as well as in physical forms in our office and at backup and archival facilities. We retain data as per our data retention policy and regulatory data retention requirements.The length of time we retain your personal data is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at [email protected].
This Privacy Notice is intended to provide you with information about what personal data the Nurture Group collects about you and how it is used. If you have any questions, please contact us at [email protected].You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or receive further details we may request from you or (ii) where we do not need to do this because we already have this information, from the date we received your request.Your rights include:
We are obliged to honour such requests as per the regulatory requirements. Where you have requested us to stop processing your data, we may continue to process your data if we are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings. If you’d like more information or would like to make such a request or are unhappy about how we process your personal information, please contact us at [email protected].
Where we rely on your consent as the legal basis for processing your personal information, as set out under How we use your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
If you think your data rights have been breached, and if we have failed to address your concerns to your satisfaction, you are able to raise a complaint with the Information Commissioner (ICO). Before contacting the ICO directly, please contact us to give us a chance to address your queries.If you are still unsatisfied, you can contact the ICO at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 or 01625 545 745.
